1. Eligibility for Refunds
We strive to provide you with excellent service and support. Refunds may be considered under the following specific circumstances:
Duplicate Payments
In the event of accidental duplicate payments caused by network timeouts, multiple clicks, or gateway synchronizations, we will refund the duplicate amount promptly upon verification.
Service Disruptions
If our payment processing or core assessment service experiences a significant disruption or outage that results in transaction errors or inability to utilize paid services, we will work to refund any affected transactions or associated service fees.
2. Step-by-Step Refund Process
To request a refund, please follow these standardized steps:
Contact Customer Support
Reach out to our Customer Support team via email (info@conceptninjas.com) or phone with your refund request. Be sure to provide all necessary transaction details (invoice number, date, payment reference) for faster processing.
Verification
Our finance and support team will review your request and may request additional supporting information or bank proof to verify the transaction and the reason for the refund.
Approval
Once your refund request is verified and approved, we will initiate the refund process. Refunds will typically be issued directly to the original payment method used for the transaction.
Notification
You will receive an email confirmation of the refund, including the refunded amount, bank reference number, and expected settlement timeframe.
3. Refund Processing Timeframe
The time it takes for a refund to be processed and credited may vary depending on your bank, credit card issuer, payment gateway, and the specific circumstances of your request.
Standard Processing Window
Generally, approved refunds will be fully processed and credited within 4 business weeks after formal written approval from our billing department.
4. Transaction Cancellation
You have the right to cancel a pending transaction before it is settled or processed by the payment gateway. To cancel a transaction, follow these steps:
- Contact Customer Support: Reach out to our Customer Support team as soon as possible with your cancellation request and provide the necessary transaction details.
- Verification: Our team will review your request and verify if the transaction has already cleared or is still eligible for immediate voiding/cancellation.
- Confirmation: If your cancellation request is approved, you will receive an email confirmation of the cancellation, and no funds will be deducted or processed for the specified transaction.
5. Subscription Cancellation & Billing Cycles
If you have subscribed to any of our recurring SaaS assessment plans or platform services, you may cancel your subscription at any time through your dashboard or by notifying customer support. Please keep the following terms in mind:
Billing Cycles
Subscription cancellations will take effect at the end of the current billing cycle. You will retain full access to your candidate candidate data, active tests, and assessment dashboard until the end of your prepaid period.
No Pro-Rated Refunds
We do not provide pro-rated refunds for subscription cancellations or unused candidate assessment credits during an active billing cycle.
6. Customer Support & Cancellation Requests
To request a refund, cancel a transaction, or manage your enterprise subscription, please contact our Customer Support team with your account and transaction details:
Marching Ants Technologies Private Limited
Brand: ConceptNinjas
Email Support: info@conceptninjas.com
Direct Assistance: +91 83908 49886
Corporate Office: Viman Nagar, Pune, Maharashtra 411014, India